RETURN AND REFUND

Your legal rights in the EU

If you are a consumer in the EU, every physical product you buy from us comes with a legal right to complain about faults (the legal guarantee) of 2 years from delivery, free of charge. In Sweden it is 3 years. If a product is faulty, not as described, or does not work as it should, you are entitled to have it repaired or replaced. If repair or replacement is not possible, or is not done within a reasonable time, you are entitled to a price reduction or a full refund. A message about the fault within two months of discovering it is always considered to be in good time. This right applies automatically.

The legal guarantee covers faults that were present when the product was delivered. It does not cover normal wear and tear, accidental damage, or use that does not follow the product's instructions.

The guarantees below apply on top of your legal rights and do not limit them.

Return policy for Relaxator, Sleep Tape, the Conscious Breathing books, Foundation Course and Instructor Course

We offer a 30-day open purchase policy on all products and courses above, counted from the day you received the product or got access to the course.

Relaxator and Sleep Tape:

• The products are shipped in sealed packaging. They are used in and around the mouth, so for hygiene reasons they cannot be returned once the seal has been broken.
• With unopened packaging you get a full refund.

The books:

• You are welcome to open and browse the book. If it has marks or damage, we deduct for the loss in value.

Foundation Course and Instructor Course:

• Delete the digital content (video, audio, text or other material) you received from us, and confirm this in an email.

Physical products are sent back at your own expense.

How to ask for a refund:

• Fill in our withdrawal form or email us at cs@consciousbreathing.com
• Include your order number and confirm the return, or that you are cancelling the course
• Send the physical products to one of our return addresses in Sweden or the USA, which you will find further down
• Once we have received the physical products in acceptable condition, your refund is issued within 2–3 business days

Warranty for Relaxator, Sleep Tape, the Conscious Breathing books, Foundation Course and Instructor Course

If any of the products you received is faulty or defective, we will replace the product or give you a full refund, depending on the situation.

How to make a warranty claim:

• Contact us at cs@consciousbreathing.com
• Give a short description of the problem
• Attach a photo and/or video that clearly shows the problem

Once we have reviewed and confirmed the problem, we will arrange a replacement or a full refund, whichever fits best.

Return policy and warranty for the Cardisuit

Return policy for the Cardisuit

We offer a 30-day return policy on the Cardisuit.

If you would like to return the product:

• The return must be made within 30 days of the day you received the product
• You pay the return shipping yourself
• The refill nozzle is delivered sealed. If the seal is intact, you get a full refund when you return the product within 14 days.
• If the seal is broken, the product has been used and cannot be sold as new. In that case we deduct 10% from the refund to cover the loss in value, inspection and reconditioning.
• From day 15 to day 30 we always deduct 10%

A Cardisuit delivered without a sealed refill nozzle is refunded in full when returned within 14 days.

How you get your refund:

• Give us your order number and we will find your purchase

If you like, send us a short explanation of why you are returning the product. It helps us get better.

Once we have received the product, you get your refund, minus any deduction, within 2–3 business days.

For returns, contact us at: cs@consciousbreathing.com

Warranty for the Cardisuit

Your Cardisuit comes with a 1-year warranty that covers all individual parts, or the whole equipment if needed.

If any part of your Cardisuit breaks within one year of normal use, and has been used according to the instructions provided, we replace the part or parts free of charge.

How to make a warranty claim:

• Contact us at cs@consciousbreathing.com
• Give a short description of the problem
• Attach a photo and/or video that clearly shows the problem

Once we have reviewed and confirmed the problem, we will send you the right replacement part together with instructions on how to proceed with any shipping that is needed.

Return policy for the Cardihaler

We offer a 30-day return policy on the Cardihaler.

If you would like to return the product:

• The return must be made within 30 days of the day you received the product
• You pay the return shipping yourself
• The regulator is delivered sealed. If the seal is intact, you get a full refund when you return the product within 14 days.
• If the seal is broken, the product has been used and cannot be sold as new. In that case we deduct 10% from the refund to cover the loss in value, inspection and reconditioning.
• From day 15 to day 30 we always deduct 10%

How you get your refund:

• Give us your order number and we will find your purchase

If you like, send us a short explanation of why you are returning the product. It helps us get better.

Once we have received the product, you get your refund, minus any deduction, within 2–3 business days.

For returns, contact us at: cs@consciousbreathing.com

Warranty for the Cardihaler

Your Cardihaler comes with a 1-year warranty that covers all individual parts, or the whole equipment if needed.

If any part of your Cardihaler breaks within one year of normal use, and has been used according to the instructions provided, we replace the part or parts free of charge.

How to make a warranty claim:

• Contact us at cs@consciousbreathing.com
• Give a short description of the problem
• Attach a photo and/or video that clearly shows the problem

Once we have reviewed and confirmed the problem, we will send you the right replacement part together with instructions on how to proceed with any shipping that is needed.

Return addresses
Europe
Conscious Breathing Institute AB
c/o Fabriken Event AB
Textilgatan 33
120 30 Stockholm
Sweden

USA
Conscious Breathing, Inc.
1485 E 1000 S
Provo, UT 84606-6708
United States